A laptop's DVD drive stopped working - the device manager showed it as not working. Uninstalling and rebooting led back to the same situation.
A Microsoft "FixIt" failed - but creating a new registry subkey got it working:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0\EnumDevice1 with value 1.
Contact NickWorks IT support for any problem - it can usually be fixed!!
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